Better Service-Guaranteed
We coordinate every PBfleX implementation, end-to-end. Before every implementation, we conduct a VoIP Readiness Assessment of the LAN and circuit capacity at every client location. Then, as needed, we make (or recommend) the network changes necessary (if any) and provision the additional bandwidth needed (if any) to ensure quality VoIP at every location. We then manage the installation of and test everything, so each client location has a seamless transition to PBfleX.
Your experience with the PBfleX difference continues when you interact with our customer service center, which is ready 24/7/365 to help you with remote support. And, we can have the right technician, with the right tools, on site, anywhere – nationwide – in 2 hours or less, to tackle issues that can’t be handled remotely.
Seven Convenient User Levels:
| Other SMB VoIP Providers | PBfleX |
| Nothing is ever as easy as promised. LANs, WANs, and bandwidth to sites aren’t ready to support VoIP. Other providers’ installations turn into nightmares. Still other providers just drop-ship equipment and expect you to install it yourself (yikes!). | PBfleX installs what it sells, but only after it makes sure each site is VoIP ready. PBfleX’s technical roots are in on-site IT services and WAN management. Every PBfleX installation starts with a VoIP Readiness Assessment. Only after the infrastructure is made or confirmed as VoIP ready does an installation proceed – and PBfleX handles it all. |
| No matter what, “STUFF” happens. Employees unknowingly change something and inadvertently harm your LANs’ and/or WANs’ ability to deliver quality VoIP. Equipment breaks. Circuit providers have issues. Users forget how to use the technology. And, on and on. | PBfleX services what it sells, on-site, nationwide. PBfleX’s customer service center is ready 24/7/365 to help you. For routine moves, adds, and changes, you can handle them using PBfleX’s easy to use, online customer service Web portal. Or, PBfleX can have the right technician, with the right tools on site, anywhere – nationwide – in 2 hours or less. |
| When it comes to installing remote locations, typical SMB VoIP providers really aren’t “national.” How often do you hear, “Sure, we’re national … but, we can only serve these locations.” | PBfleX is a truly national SMB VoIP provider. We can install VoIP-ready WAN services to any physical address in the US. We find the right bandwidth, from the right provider, and at the best price, for each client location. We routinely integrate multiple circuit providers into single, seamless, managed, and private WANs. And, no one has better local number availability than PBfleX. |