Other SMB VoIP Providers’ Promises |
Your Reality |
The PBfleX Difference |
| “VoIP installation is easy – plug and play.” | Nothing is ever as easy as promised. Client LANs, WANs, and bandwidth to sites aren’t ready to support VoIP. Other providers’ installations turn into nightmares. Still other providers just drop-ship equipment and expect your clients to install it themselves (yikes!). | PBfleX installs what it sells, but only after it makes sure each site is VoIP ready. PBfleX’s technical roots are in on-site IT services and WAN management. Every PBfleX installation starts with a VoIP Readiness Assessment. Only after the infrastructure is made or confirmed as VoIP ready does an installation proceed – and PBfleX handles it all. |
| “Once it is installed, VoIP is problem-free.” | No matter what, “STUFF” happens. Clients change something and inadvertently harm their LANs’ and/or WANs’ ability to deliver quality VoIP. Equipment breaks. Circuit providers have issues. Users forget how to use the technology. And on and on. | PBfleX services what it sells, on-site, nationwide. PBfleX’s customer service center is ready 24/7/365 to help you and your clients. For routine moves, adds, and changes, you or your clients can handle them using PBfleX’s easy to use, online customer service Web portal. Or, PBfleX can have the right technician, with the right tools on site, anywhere – nationwide – in 2 hours or less. |
| “VoIP delivers more ‘business’ features.” | Every SMB VoIP provider worth its salt offers ‘standard’ business calling features: voicemail, call waiting, caller ID, and all of the rest (yawn). But, what about functions that truly improve your clients’ business processes – the productivity transformations VoIP was supposed to deliver? | PBfleX brings Enterprise Call Center-class functionality to SMBs. Of course, PBfleX delivers all standard business calling features. But, PBfleX goes further. Most SMBs can improve their own customer service with true Call Center functionality using Automated Call Distribution (ACD), if only they could afford it. Now, thanks to PBfleX’s Hosted ACD Call Center Platform, they can. |
| “We are a ‘national’ SMB VoIP provider.” | When it comes to installing remote locations, typical SMB VoIP providers really aren’t “national.” How often do you hear, “Sure, we’re national … but, we can only serve these locations.” | PBfleX is a truly national SMB VoIP provider. We can install VoIP-ready WAN services to any physical address in the US. We find the right bandwidth, from the right provider, and at the best price, for each client location. We routinely integrate multiple circuit providers into single, seamless, managed, and private WANs. And, no one has better local number availability than PBfleX. |
| “VoIP will save your clients big money.” | Most VoIP providers charge $35-$60 a seat. Upfront equipment cost savings entice clients to switch to VoIP, but high monthly per seat charges soon have them complaining and asking you for cheaper options. This “churn” costs you time and money. | PBfleX’s national monthly price is $19.95 per fleXStation seat, which includes all standard business calling features. Need new handsets, but don’t have capital to purchase them? Just add $5/seat.* Need Enterprise Call Center-class functionality? Your clients need only purchase as many fleXCenter Manager seats as they need, so they enjoy their business improving benefits at the lowest total cost. |
| “Selling VoIP is easy.” | Getting a quote from a typical SMB VoIP provider is like pulling teeth. First, they have to see if they can actually serve all of your client’s locations. Then, your quote goes into their black hole of a quoting department. Why is it so hard and time consuming to get pricing? | PBfleX’s Back Office Support System is a self-service quote generator for Channel Partners. You can get a preliminary PBfleX quote (showing national pricing) in minutes, simply by entering key information. As soon as you do, PBfleX’s professionals will begin reviewing the quote, to confirm that price or provide you a price that might even be less. |
| “We take care of our Channel Partners.” | Too many SMB providers abandon their channel partners. You’ve been there. Relationships start well, but don’t end well. Agent and end customer support dwindles. Commission checks stop coming. Providers decide to abandon channel sales in favor of in-house, direct sales. | PBfleX’s sales organization is staffed by channel management veterans, who understand the key to SMB VoIP sales is outstanding channel partner relationships. PBfleX’s business model is built on a channel-based sales model. We will continue to invest our sales dollars into our channel partners as our primary sales tool. |
The PBfleX Difference
Our heritage is decades of on-site customer service and telecom channel partner support. We bring enterprise-class VoIP to the SMB market at prices that actually sell. We know how to make SMB VoIP work and how to work with channel partners.
PBfleX understands channel-based telecom sales. Other SMB VoIP providers make many promises, but your reality often turns out very differently. PBfleX is different: