As a company, PBfleX began serving the SMB market in the 1980s, focusing on Telecommunications and IT services. Over the past 30 years, we have set ourselves apart by developing deep, on-going, and on-site service-based relationships with our customers, built on mutual trust and customer satisfaction. This “Virtual CIO and IT Department” services practice continues to flourish today.

It is from this on-site customer service heritage that PBfleX’s Enterprise-Class VoIP for SMBs was born. And, these same resources are dedicated to providing this same level of fanatical service to PBfleX’s VoIP customers.

However, on-site customer service is just PBfleX’s foundation. Until PBfleX, VoIP providers were under serving the SMB market. Larger companies, with bigger budgets, could purchase all of the business transforming functions of VoIP. SMBs could only get “VoIP Lite.”

PBfleX changed all this, by developing a platform that delivers Call Center, Automated Call Distribution (ACD), and other truly business transforming VoIP functions over the network. Now, SMBs – as well as large enterprise corporate offices, remote locations, and home-based workers – can have all of the advantages of VoIP “on demand” and at SMB-friendly prices.